Privacy Policy — Zoom Drain Phoenix

This Privacy Policy describes how Zoom Drain Phoenix ("we," "us," or "our") collects, uses, and protects your personal information when you request services, including through third-party platforms such as Angi's. We are committed to protecting your privacy and handling your data transparently.

1. Information We Collect

We may collect the following categories of personal information:

Contact information — name, phone number, and email address
Service address — the location where service is requested
Service details — descriptions of the plumbing or drain issue you report
Communication records — call logs, text messages, and voicemails related to your service request
Lead source data — how your request reached us (e.g., submitted via Angi's)

We do not collect payment card numbers, Social Security numbers, or other sensitive financial identifiers.

2. How We Use Your Information

We use the information we collect to:

Contact you by phone or SMS to respond to your service request
Schedule and confirm appointments
Send service-related updates and follow-up communications
Improve our internal response processes
Comply with legal obligations

We do not use your information for unrelated marketing purposes without your explicit consent.

3. SMS and Telephone Communications

By submitting a service request through Angi's or directly to us, you consent to being contacted by Zoom Drain Phoenix via phone call and/or SMS at the number you provided, for the purpose of responding to your request.

SMS messages are transactional and directly related to your service request. Message frequency varies. Standard message and data rates may apply.

To opt out of SMS, reply STOP to any message. You will receive one confirmation and no further messages will be sent. Reply START to re-enable. Reply HELP for assistance.

Opting out of SMS does not affect our ability to contact you by phone about an active service request.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in limited circumstances:

Service providers — Twilio processes phone numbers to deliver calls and messages on our behalf
Legal compliance — if required by law, court order, or government authority
Business transfers — in the event of a merger or acquisition

All third-party providers are contractually required to protect your information and may only use it to deliver services to us.

5. Data Retention

We retain your contact information and service records as long as necessary to fulfill the purposes in this policy or as required by law — typically up to three years for warranty, follow-up, and business record purposes.

You may request deletion at any time by contacting us (see Section 7).

6. Data Security

We take reasonable technical and organizational measures to protect your information, including encrypted data transmission, access controls, and secure storage. No method of electronic transmission is 100% secure, but we strive to use commercially acceptable protections.

7. Your Rights

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion, subject to legal retention requirements
Opt out of SMS at any time by replying STOP
File a complaint with a relevant regulatory authority

We will respond to all requests within 30 days.

8. Contact Us

For questions about this policy or to exercise your rights, please reach out:

Zoom Drain Phoenix

Phone: (623) 232-3120
Email: phoenixeastvalley@zoomdrain.com
Phoenix, AZ

9. Changes to This Policy

We may update this Privacy Policy at any time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our services constitutes acceptance of any updated policy.